Hello Retail Changelog
Releases, improvements, and fixes from the Hello Retail product team. Newest first.
Feature A new Price Drop agent that works product affinities in reverse. When a product's price drops, it reaches customers who already bought the item it pairs with, and it performs especially well on dormant buyers.
Improvement Product Agents now generates follow-ups for every product in a receipt, with every relevant agent firing, and reschedules emails it can't send today instead of dropping them. Mixed baskets and busy send days reach more customers.
Feature When an agent is missing a Klaviyo flow but another agent in the same account already has one, Product Agents now shows a Create flow link on the card. One click creates it using your existing email template.
Improvement The emails Product Agents generates have had a quality upgrade. Refined prompts improved every part, from subject line to call to action, with better flow and more idiomatic grammar in Danish, Dutch, Norwegian, and Swedish.
Feature Product Agents now supports Klaviyo Segments as a consent source, alongside the existing Klaviyo Lists. Connect Segments directly from each agent's settings.
Feature Before changing a price, see which products would reach the largest audience if their price dropped. The new Price Drop Potential dashboard ranks your top 50 products by reachable customers and adds a directional revenue estimate per product.
Feature Set the minimum percentage and optional absolute amount that qualifies as a price drop, per Price Drop agent. Independent thresholds per agent so different product types can use different rules.
Improvement Search synonyms can now be exported, edited locally, and re-uploaded in one go. Much faster than editing them one by one when you're cleaning up a long list or staging a larger update.
Improvement Hello Retail's Shopify integration now ingests metafields and nested product references, so we work from a more complete picture of your catalog. The outcome is more accurate product content and better recommendation results.
Feature Product Agents now lets you send test emails directly from the Tone of Voice settings and the agent popup. Tweak a prompt or tone, fire off a test, and see the generated result right away. Tests are free.
Improvement Search Analytics now lets you exclude single-character queries, symbol-heavy searches, and numeric or product-code searches, so you can focus on the queries your customers actually type.
Feature A new Usage tab under Product Agents shows your credit balance, usage history, and billing cycle summary, so you always know where you stand without contacting support or digging through invoices.
Feature Product Agents now lets you cap how often the same recipient gets messaged on each channel, so multiple agent-driven flows can run without overlapping into the same inbox too often.
Improvement Product Agents now has a Preview tab on sent messages, alongside the existing Simple and JSON views, so you can see how AI-generated emails are composed at a glance.
GA Product Agents bring agentic AI to ecommerce retention. They decide what emails to send in real time, choosing the right content, products, and send time for each customer.
Feature Pin, exclude, or boost products in Search results for individual keywords. Promote seasonal items, push high-margin SKUs, or fix irrelevant matches without changing your global search settings.
Feature The Retail Media Banner editor now includes a curated gallery of campaign ideas. Click any banner to view its inputs and load them straight into the AI Banner Generator.
Improvement Initial Content in Search now supports advanced algorithms, so shoppers see a personalized product selection the moment they click the search bar, before typing a single word.
Feature Pinned Products lets merchandisers override Recommendations by pinning products that should always appear together, or blacklisting products that should never appear in the same recommendation box.
This page tracks releases from the day we started the changelog, so older features won't show up here. Newer ones will land at the top as they ship.
