Set per-channel frequency limits for Product Agents
Product Agents now lets you cap how often the same recipient gets messaged on each channel, so multiple agent-driven flows can run without overlapping into the same inbox too often.
Product Agents now lets you configure how often the same recipient can be messaged on each channel. Set a custom cap, for example one message per week per recipient on a given channel, on top of the existing hard limit of one Product Agent message per recipient per day.
What’s new
Per-channel frequency limits live under General → Settings. For each channel, you can set a custom cap that fits your communication strategy, for example:
- One message per week per recipient on email
- Two messages per month per recipient on a specific channel
- Tighter caps for high-volume audiences
The hard cap of one Product Agent message per recipient per day is still in place. The new limits sit on top of it, so you can tighten further without loosening the daily cap.
Why it matters
When several agents are running at once (Price Drop, Replenishment Reminder, Recommended Addons, Alternative Picks), a single shopper could in theory qualify for multiple messages in a short window. Per-channel frequency limits give you direct control over how often any one person hears from you, regardless of how many agents qualify them.
Availability
Available to all Hello Retail customers using Product Agents.