ImprovementYour Hello Retail Search just got faster
Hello Retail Search now returns results around 40% faster, in around a tenth of a second: The speed at which a response feels instant. Live on every store, nothing to configure.
Search
Improvement
FeatureMCP tools now cover Pages, Product Agents, and Newsletter Content
The Hello Retail MCP server now reaches page designs and configs, Product Agents settings, and Newsletter Content designs, with analytics for each. Page edits land as drafts you publish yourself. Newsletter designs save straight away.
PlatformProduct AgentsNewsletter Content
ImprovementProduct Agents now tell you when a Klaviyo flow can't send
A Klaviyo flow that is a draft, manual-only, or archived cannot send. Any agent attached to one is now flagged in the dashboard, with the exact situation named and the fix spelled out. Agents with working flows behave exactly as before.
Product Agents
FeatureRetail Media: Target banners by hierarchy or brand
Hierarchy paths and brands can now be picked as the relevancy source for a Banner, sitting alongside the existing Products option in the campaign editor. Existing cluster-based banners keep working, with nothing to migrate and nothing to reconfigure.
Retail Media
FeaturePrice Drop Potential dashboard, now open to all customers
The Price Drop Potential dashboard is now open to every Hello Retail customer, including those without a Product Agents subscription. See how many customers a price drop email could reach before you decide whether price drop emails are worth adding.
Product Agents
FeatureProduct Agent Analytics
See your Product Agent emails in plain numbers, starting with the one that matters most: are they making money? Revenue per Message sits at the top, and the dashboard always shows whether the figures come from Klaviyo or from Hello Retail tracking.
Product Agents
FeatureConnect Hello Retail to Claude, ChatGPT, and OpenAI Codex
The Hello Retail MCP server lets AI assistants call your Hello Retail data as tools. Ask in plain language and get answers pulled straight from your search analytics, product data, and templates.
PlatformSearchProduct Recommendations
FeatureProduct Agents: Exclude products with Product Filters
Product Filters keep specific products or whole product groups out of Product Agent recommendations. Each agent gets its own filters, and you can also disable a single product at the product level so it never appears in an agent email.
Product Agents
FeatureProduct Agents: Automatic creation of templates
Setting up the email template your Product Agents send is now almost automatic. Pick an existing Klaviyo template and we clone it and drop in the Hello Retail product blocks, restyled to match your colours, fonts, and buttons. Your original stays untouched, and the manual path is still there.
Product Agents
FeatureNew: Complementary Product Agent
A new Price Drop agent that works product affinities in reverse. When a product's price drops, it reaches customers who already bought the item it pairs with, and it performs especially well on dormant buyers.
Product Agents
FeatureFollow-up sequences for Product Agents
Product Agents now work a sequence of follow-ups when a customer doesn't convert on the first email. Before each send, a check skips the message if the price is back up, the product is gone, or the customer already bought. On by default for new customers.
Product Agents
ImprovementPer-product follow-ups and automatic email rescheduling
Product Agents now generates follow-ups for every product in a receipt, with every relevant agent firing, and reschedules emails it can't send today instead of dropping them. Mixed baskets and busy send days reach more customers.
Product Agents
FeatureCreate missing Klaviyo flows from the agent card
When an agent is missing a Klaviyo flow but another agent in the same account already has one, Product Agents now shows a Create flow link on the card. One click creates it using your existing email template.
Product Agents
ImprovementA quality upgrade to Product Agents email copy
The emails Product Agents generates have had a quality upgrade. Refined prompts improved every part, from subject line to call to action, with better flow and more idiomatic grammar in Danish, Dutch, Norwegian, and Swedish.
Product Agents
FeatureSend Product Agents emails to Klaviyo Segments
Product Agents now supports Klaviyo Segments as a consent source, alongside the existing Klaviyo Lists. Connect Segments directly from each agent's settings.
Product Agents
FeaturePrice Drop Potential dashboard for Product Agents
Before changing a price, see which products would reach the largest audience if their price dropped. The new Price Drop Potential dashboard ranks your top 50 products by reachable customers and adds a directional revenue estimate per product.
Product Agents
FeaturePrice Drop sensitivity controls for Product Agents
Set the minimum percentage and optional absolute amount that qualifies as a price drop, per Price Drop agent. Independent thresholds per agent so different product types can use different rules.
Product Agents
ImprovementDownload synonyms for bulk editing
Search synonyms can now be exported, edited locally, and re-uploaded in one go. Much faster than editing them one by one when you're cleaning up a long list or staging a larger update.
Search
ImprovementShopify integration now pulls metafields and nested product references
Hello Retail's Shopify integration now ingests metafields and nested product references, so we work from a more complete picture of your catalog. The outcome is more accurate product content and better recommendation results.
PlatformProduct Intelligence
FeatureSend test emails from Product Agents settings
Product Agents now lets you send test emails directly from the Tone of Voice settings and the agent popup. Tweak a prompt or tone, fire off a test, and see the generated result right away. Tests are free.
Product Agents
ImprovementFilter noise out of Search Analytics
Search Analytics now lets you exclude single-character queries, symbol-heavy searches, and numeric or product-code searches, so you can focus on the queries your customers actually type.
Search
FeatureTrack Product Agents credit usage in the dashboard
A new Usage tab under Product Agents shows your credit balance, usage history, and billing cycle summary, so you always know where you stand without contacting support or digging through invoices.
Product Agents
FeatureSet per-channel frequency limits for Product Agents
Product Agents now lets you cap how often the same recipient gets messaged on each channel, so multiple agent-driven flows can run without overlapping into the same inbox too often.
Product Agents
ImprovementPreview tab for sent Product Agents messages
Product Agents now has a Preview tab on sent messages, alongside the existing Simple and JSON views, so you can see how AI-generated emails are composed at a glance.
Product Agents
GAProduct Agents: 1:1 email marketing with agentic AI
Product Agents bring agentic AI to ecommerce retention. They decide what emails to send in real time, choosing the right content, products, and send time for each customer.
Product Agents
FeatureSearch Word Boosts give per-keyword control over results
Pin, exclude, or boost products in Search results for individual keywords. Promote seasonal items, push high-margin SKUs, or fix irrelevant matches without changing your global search settings.
Search
FeatureBanner Inspiration Catalog now lives inside the editor
The Retail Media Banner editor now includes a curated gallery of campaign ideas. Click any banner to view its inputs and load them straight into the AI Banner Generator.
Retail Media
ImprovementInitial Content now supports advanced algorithms
Initial Content in Search now supports advanced algorithms, so shoppers see a personalized product selection the moment they click the search bar, before typing a single word.
Search
FeaturePin or exclude products in Alternatives and Bought Together
Pinned Products lets merchandisers override Recommendations by pinning products that should always appear together, or blacklisting products that should never appear in the same recommendation box.
Product Recommendations