In the NewsHello Retail and s360 partner on AI-driven marketing automation
Hello Retail and marketing technology agency s360 have signed a partnership agreement pairing Product Agents with s360's marketing automation practice.
In the News
Product RecommendationsEcommerce personalization statistics: 30+ numbers on revenue, loyalty, and AI
71% of consumers expect personalized interactions and 76% get frustrated when they don't happen (McKinsey). The verified dataset on what personalization does to revenue, loyalty, and AI adoption in 2026.
Product AgentsIntroducing the Complementary Product Agent: Turn one purchase into the next
The Complementary Product Agent emails past buyers when an accessory that pairs with something they already bought drops in price, lifting cross-sell and attach rate without discounting your hero products.
SolutionsBanner creation demo: Building retail media campaigns with the inspiration catalog
Hello Retail's Retail Media banner creator builds and launches on-site campaigns in minutes, with AI imagery, multi-size output, and an inspiration catalog of ready-made use cases.
Industry TipsGEO for ecommerce: How to get your products cited by AI search engines
68% of US Google searches now end without a click, and AI search converts better than any other channel for retailers. Here's how ecommerce stores use Generative Engine Optimization to get cited when ChatGPT, Perplexity, and Google AI recommend products.
Triggered EmailsEcommerce email marketing statistics: 18 numbers that show triggered beats batch
Automated ecommerce emails convert at 1.49% versus 0.08% for batch campaigns, and earn 22 times more per send (Omnisend, 2025). The dataset behind why triggered email drives revenue.
Partnersdtails: The Shopify Plus agency built by merchants, for merchants
A partner profile on dtails: Scandinavia's first Shopify Plus agency, what their background as actual webshop operators produces in practice, and what eight years of joint client work with Hello Retail looks like.
Product RecommendationsProduct recommendation statistics: 17 numbers on cross-sell, AOV, and conversion
Shoppers who click a recommendation convert 4.6x more often and account for 26% of revenue from just 7% of visits (Salesforce). The full 2026 dataset on why recommendations drive ecommerce growth.
ConversationsTone of voice and multilingual generation: How AI learns what 'friendly' means in Spanish
Sarah Miguel Cournane argues that multilingual AI content generation means treating register and language as a matrix: friendly in Spanish is different from friendly in German.
ConversationsHow vector space modeling solves the cold-start problem in ecommerce
A 700-dimensional product vector space solves the cold-start problem by enabling accurate ecommerce personalization from a shopper's first click, without any prior identity data.
SolutionsAI landscape and Product Intelligence: How Hello Retail builds its personalization foundation
Hello Retail's Product Intelligence is a proprietary AI model built over five years that combines text and image signals to underpin personalized search and recommendations.
SolutionsThe big picture: AI data advantage for ecommerce marketing
Hello Retail combines decades of ecommerce experience, behavioral data at scale, and AI to help online retailers tackle the sharp rise in customer acquisition costs.
SolutionsCurrent email-marketing pain points: Why relevance is the missing piece
Email inboxes are crowded and most marketing messages go ignored or trigger unsubscribes, making relevance the core email-marketing pain point for ecommerce brands.
SolutionsInside the Product Agents dashboard: Management, control, and results
The Hello Retail Product Agents dashboard gives teams a single surface to manage automated email agents, review scheduled sends, and track every generated email.
SolutionsInitial content in search: Advanced personalization at the zero-query moment
Initial content in search shows personalized product suggestions the instant a shopper clicks the search bar, before they type a character, now with per-shopper algorithm control.
SolutionsProduct Agents explained: Types and automated emails
Product Agents combine behavioral data and Product Intelligence to schedule automated, personalized emails across post-conversion, replenishment, and price drop scenarios.
SolutionsProduct-centric timing and AI models: Matching email sends to product replenishment cycles
Hello Retail's product-centric AI models predict replenishment timing from product purchase patterns, so retention emails reach shoppers when they actually need to reorder.
SolutionsRecommendations: Pinning and excluding products for curated results
Hello Retail's Product Recommendations lets merchants pin products to bought-together and alternatives slots, and blacklist products that should never appear as pairs.
SolutionsRetail media banners: What they are and why personalization makes them work
Retail media banners are personalized on-site ad placements inside the customer journey, serving sponsored campaigns via first-party behavioral data without developer involvement.
SolutionsSearch word boosting: Granular control over your search results
Search word boosting lets Hello Retail merchants pin products, boost brand attributes, and deprioritize poor-fit results for any individual search term.
Product AgentsPrice Drop Potential: Know your reach before you drop the price
The Price Drop Potential dashboard in Hello Retail Product Agents shows which products have the largest reachable audience for a price drop email, with estimated revenue per product, before you change a single price.
ConversationsAI-driven discovery and the new SEO: How UGC shapes modern search
Jennifer Montague argues that AI-driven discovery has rewritten SEO, making user-generated content the primary signal that surfaces brands in AI-powered search results.
ConversationsThe shift happening in email and retention marketing
Anna Sophie Christensen of FABO describes how Klaviyo has grown from an email tool into a data platform while most brands still only scratch its sending surface.
ConversationsAdvanced email personalization with Klaviyo show/hide logic
Show/hide logic in Klaviyo lets brands serve different content blocks to different subscribers inside a single email template, turning zero-party data into differentiated inbox experiences without rebuilding campaigns from scratch.
ConversationsPredictive analytics in Klaviyo: Using behavioral data to time and target email
Predictive analytics in Klaviyo generates four per-contact scores - predicted order date, customer lifetime value, churn risk, and time between orders - that retention marketers use to decide who receives which email and when.
ConversationsCollecting zero-party data at sign-up
Zero-party data collected at sign-up lets brands map subscribers into lifecycle stages and deliver differentiated, friction-free messaging from the first interaction.
ConversationsIntegrating Klaviyo data across channels: Why lifecycle stage changes every message
Anna Sophie Christensen shows how integrating Klaviyo data across channels delivers real personalization only when lifecycle stage drives the segmentation logic.
ConversationsInspirations, on the agenda for the Summer Release 2026
A preview of what Hello Retail customers are showing on June 19. Five product surfaces, five real stores, and where to read more before the webinar.
Retail MediaSponsored products best practices for ecommerce retailers
Sponsored products can drive revenue without annoying customers. Here are the best practices for implementing them on your ecommerce platform.
ConversationsEmail marketing beyond the blast
Anna Sophie Christensen, three-time Klaviyo Champion, on what real email personalization looks like beyond segmentation.
Product AgentsWhat's new in Product Agents: More control, better testing, and smarter emails
New in Product Agents: Price Drop dashboard, test emails, message preview, channel limits, and smarter AI copy.
SolutionsShopify B2B is on every plan. What about personalization?
Shopify B2B is now on every plan. Personalization can go further - here's how to handle search, recommendations, and replenishment for wholesale buyers.
Industry TipsImprove Klaviyo emails with data
Your Klaviyo flows are solid. But if every abandoned cart email shows the same generic recommendations, you're leaving revenue on the table.
ConversationsInside Product Agents: AI in ecommerce
How Product Agents combine predictive and generative AI to replace static ecommerce flows with dynamic decisions.
Industry TipsReplenishment reminders: The complete guide for ecommerce
Customers run out of products on predictable schedules. Replenishment reminders turn that predictability into repeat revenue.
Industry TipsWhen developer-first search becomes a bottleneck
API-first search gave your developers full control. But now your merchandisers file tickets for every boost rule, and your recommendation logic lives in custom code. Here's when search infrastructure stops being an advantage.
Industry TipsEnterprise personalization platforms: Real costs and what mid-market ecommerce actually needs
What you'll pay for enterprise personalization platforms, why mid-market teams rarely need the full stack, and the real cost drivers (modules, implementation, traffic) when evaluating whether enterprise-tier is the right fit for a 3-person team.
Industry TipsPrice drop alerts with Klaviyo
Price drops happen constantly in your catalog. Alerting the right customers at the right time turns markdowns into revenue instead of margin erosion.
Industry TipsSearch analytics: Find hidden revenue
Your site search data reveals exactly what customers want. Here's how to read a search analytics dashboard and turn those signals into revenue.
Industry TipsWhen your personalization vendor gets acquired: A practical guide
Your ecommerce personalization vendor just merged with an enterprise platform. Here's what to evaluate, what to watch for, and when it makes sense to explore alternatives.
Industry TipsEcommerce personalization in weeks
Complex implementations delay your personalization ROI. Learn how to get ecommerce personalization live in weeks, not months, without a dedicated dev team.
Industry Tips5 signs your personalization platform is holding you back
Struggling with slow implementation, developer bottlenecks, or unclear ROI? Here are five signs it might be time to switch personalization platforms.
PersonalizationHow to choose an ecommerce personalization platform: A buyer's guide
A structured framework for evaluating ecommerce personalization platforms. The five capabilities that actually matter, the architecture questions most buyers miss, and the trade-offs nobody mentions in sales calls.
SearchEcommerce site search statistics: 19 numbers that prove it converts
Site search users convert at 4.63% vs 2.77% for non-searchers (Econsultancy). 43% of shoppers head straight to the search bar. The full 2026 dataset on why search drives revenue.
Industry TipsData driven personalization framework
Data driven personalization sounds great in theory. Here's a practical framework for implementing it without a data science team or enterprise budget.
Product Recommendations5 ecommerce personalization trends driving revenue in 2026
The ecommerce personalization trends driving measurable results in 2026: AI-driven behavioral signals, collective intelligence, privacy-first data collection, and more, plus what's actually changed since 2024.
Industry TipsHow to measure ecommerce personalization ROI (with real numbers)
McKinsey: top personalizers earn 40% more revenue from it. 26% of marketers see $3-5 back per $1 spent. The A/B-test framework, the three metrics that matter, and what holdout groups actually reveal.
Product RecommendationsPersonalization strategies for SMB ecommerce
You don't need enterprise budgets to personalize effectively. Here are the personalization strategies that work for small and mid-market ecommerce stores.
Industry TipsPersonalization vs customization
Personalization and customization sound similar but work differently. Here's when to use each approach in your ecommerce strategy.
Industry TipsWhy product data is the most underused asset in retail
Most retailers sit on rich product data and barely scratch the surface. Here's how product intelligence turns raw data into competitive advantage.
Product RecommendationsWhat to look for in a product recommendation API
Not all recommendation APIs are the same. Here's what separates a useful product recommendation API from one that just returns popular products.
Industry TipsRetail media for mid-market retailers
Retail media isn't just for Amazon and Walmart. Mid-market retailers can launch their own retail media programs with the right approach.
Retail MediaRetail media revenue models compared: CPC, CPM, and hybrid
CPC, CPM, or hybrid? Each retail media revenue model has trade-offs. Here's how to choose the right pricing structure for your program.
Product AgentsIntroducing Product Agents: A new, agentic approach to lifecycle marketing
Product Agents bring agentic commerce to Klaviyo, understanding products at a depth that rules-based systems cannot match.
Triggered EmailsBlack Friday isn't a sales peak. It's a starting gun
A Black Friday purchase tells you exactly when the customer needs to buy again. Most stores treat it as a one-day event. The data says otherwise.
SearchPlant nursery beats tech giants at personalization
A Danish plant nursery built search around when flowers bloom. Most ecommerce sites still serve the same results to everyone. The lift speaks for itself.
Industry TipsThe $5M barrier: Why personalization isn't optional anymore
Most stores stall around $2-3M revenue, not because the product is wrong, but because they treat every visitor the same. Five steps to break through.
Industry TipsThe five moves that separate ecommerce winners from losers
Twenty years of scale-ups, five execution moves. The difference between stores that survive and stores that thrive is rarely the strategy. It's the discipline.
Industry TipsWhy smart retailers hunt at the data fringe
Most ecommerce stores optimize the obvious. The real opportunities live at the fringe, where one store's noise becomes the network's signal.
Industry TipsWhy your bestsellers are killing your profits
Your top 20% of products get all the attention. The other 80% sit there like wallpaper. Here's why the fringe of your catalog is where the margin lives.
Product IntelligenceYour data is too small to spot the patterns that sell
Statistical significance requires volume. A single ecommerce store rarely has any. The math of why aggregate data sees what your dashboard cannot.
Industry TipsWhy your brain can't handle your product catalog
Your merchandiser remembers fifty SKUs. Your catalog has five thousand. Why intuition stops scaling, and what Product Intelligence does about it.
SolutionsHello Retail Wrapped 2025
A recap of everything Hello Retail shipped in 2025: product updates, improvements, and new capabilities for ecommerce teams.
SearchSearch Word Boosts: Precise Ecommerce Search Optimization
Control how products appear in search results for specific keywords. You can now pin, exclude, or boost products based on attributes like brand or category.
ConversationsRecommerce as a customer acquisition channel: What the Roccamore numbers show
Monica Trabjerg Balle explains why a brand-owned take-back programme is a customer acquisition channel: 42% of secondhand buyers at Roccamore were new to the brand, at roughly half the return rate of new products.
ConversationsA shoe comes back: Monica Trabjerg Balle on recommerce as a revenue channel
Monica Trabjerg Balle was Head of ecommerce at Roccamore when take-back came onto her radar as a commercial question. As former CCO at Create2Stay, she built circular commerce for 30+ brands. The numbers: 42% new customer acquisition, half the return rate of new products.
Product RecommendationsPin or Exclude Products to Curate Product Recommendations
Pin or exclude specific products in recommendation boxes to align suggestions with your merchandising strategy.
SearchInitial Content Upgraded: Inspire, Guide, and Convert Within Search
With this latest update, Initial Content now also includes advanced personalization features, creating a unique opportunity to capture shopper attention from the outset.
Industry TipsShopify-ready Black Friday tips – straight from DTAILS (and a chat with Peter Sommer)
We teamed up with our partner DTAILS to pull together practical, low-effort ideas you can implement now to make Black Friday actually work for you!
ArticleEcommerce Growth in Italy with Hello Retail & Socialware
Discover how Hello Retail & Socialware deliver Ecommerce Growth in Italy with tailored personalization and intelligent product discovery.
ArticleHow Hello Retail and D.TAILS is Helping Luksusbaby Go Global
Read how Hello Retail and D.TAILS helped Luksusbaby go global with improved search, filtering, and front-end enhancements for international shoppers.
Industry Tips9 ways to promote Black Friday campaigns with Banners across the site
Nine ways to use on-site banners to promote Black Friday campaigns, guide shoppers to the right offers, and drive conversions.
ConversationsShopping beyond the website: Peter Sommer on Shopify's growth, AI translation, and agentic commerce
Peter Sommer has been a Shopify Plus partner since 2016. In this conversation, he covers what drives merchants off legacy platforms, how AI made a 25-year content library translatable in a month, and why the LLM advisory phase will reshape ecommerce before the checkout does.
SolutionsWe just made personalization in CRO a lot smarter for your store
We've just rolled out some powerful updates across our Conversion Rate Optimization (CRO) suite, and they open up a whole new layer of personalization.
ConversationsJobs-to-be-done positioning for ecommerce: Why the job beats the product
Jennifer Montague explains jobs-to-be-done positioning for ecommerce: start from the job a customer is hiring your product to do, and for multi-category retailers position on experience and differentiation rather than individual products.
ConversationsFuture-proof your business: Jennifer Montague on positioning as ecommerce's only durable advantage
Jennifer Montague spent a decade in Copenhagen's B2B startup scene. In this conversation, she argues that ecommerce brands focused on traffic and features are maximally exposed to Temu, AI search shifts, and the next disruption. Positioning is the durable edge.
ArticleSports store uses Hello Retail Banners to promote their services
Golfshopen.no uses Hello Retail Banners to promote high-value services exactly where shoppers are most engaged: in search results, categories, and brand pages.
Industry TipsPersonalized emails – key to a successful Black Friday campaign
Why personalized emails outperform mass blasts during Black Friday and how to build deeper customer connections.
Retail MediaIntroducing Retail Media Banners
Create, target, and manage on-site retail media banners powered by Product Intelligence AI, no manual guesswork needed.
Problem SolvingGeneric ecommerce emails are hurting my customer retention rate
Flat CTRs? Low repeat visits? Learn how static product emails are silently eroding customer retention, and what a personalized strategy can do instead.
ConversationsCustomer service as a retention engine: How Luksusbaby competes on care
Morten Grabowski Kjær explains how Luksusbaby turned customer service into its competitive edge, building a service-obsessed culture that runs from morning until late at night and treating support as a retention engine.
ConversationsThe importance of company DNA
Morten Grabowski Kjær, co-founder of Luksusbaby, on building with restraint, staying open when your customers are online, and why the hardest part of scaling isn't the systems.
ArticleHow Biobottega Grew Online Sales with Hello Retail Search and Recommendations
Discover how Hello Retail helped one of Italy’s top organic retailer turn a 7,000-product catalog into an easy and engaging shopping experience.
ConversationsPurpose as a performance metric: How Contribe turned good causes into conversion drivers
Christoffer Bouet left strategy consulting because he wanted to move the needle on something that actually mattered. At 29, he co-founded Contribe, a plugin that embeds a free good cause into the ecommerce checkout. The results challenge everything ecommerce has assumed about friction.
Industry TipsPrice-Aware Personalization: A Guide to Budget Zones from Hello Retail
Budget Zones groups products into five price tiers to deliver price-aware personalization matched to each shopper's preferences.
Industry TipsAdvice from CSMs – Christmas tweaks
Our Customer Success Management team is your Secret Santa this year! They are here to deliver expert advice and tips and tricks for your holiday sales and campaigns.
ArticleOptiphar: AI search for online pharmacy
How Belgian online pharmacy Optiphar uses Hello Retail's smart search and in-category recommendations to boost product discovery and conversions.
Problem Solving"It's too complicated and time-consuming to manage Recommendations on my site"
If you want an easier way to edit recommendations settings on your online store, you need more user-friendly controls.
Problem Solving“I want to promote my own store brand on my online store”
If you carry multiple brands on your ecommerce site, explore this solution to promote your own store brand to your customers.
Problem Solving"I get many returns because customers order the wrong items."
Do you run an online store where imprecise search results lead to buyers getting the just slightly wrong product? Then this is a problem you should take a look at.
ArticleLegeakademiet lifting Search engagement with AI-Synonyms
Read how Danish toy retailer Legeakademiet boosted search engagement by using Hello Retail's AI-Synonyms to eliminate zero-result scenarios.
Industry TipsBlack Friday Report 2023
Hello Retail’s Black Friday Report 2023 breaks down merchant performance data, revealing 26% higher revenue compared to 2022.
SearchAI-Synonyms – An Automatic Fix to Searches with No Results
AI-Synonyms automatically fix zero-result searches by finding alternative keywords that return relevant products.
SearchNew Search Analytics: Powerful Insights in your Dashboard
Hello Retail’s revamped search analytics dashboard adds revenue tracking, granular metrics, and deeper insights.
Industry TipsHOW and WHY You Should Compare Periods in Analytics
Explore how to use Hello Retail Analytics to compare periods to evaluate your site’s performance with Search and Recommendations.
ArticleRight Price Tiles uses Pages to elevate Customer Experience
Learn how Right Price Tiles used Hello Retail Pages to transform their webshop into a reliable customer platform and essential staff tool.
SearchProduct Update: Analytics for Search Filters and Sorting
To help merchants define and select the filters most relevant to their customers, the Search solution by Hello Retail now also presents Analytics for Search Filters and Sorting usage.
ArticleBilXtra boosts sales with Hello Retail
Read how Norwegian auto parts retailer BilXtra achieved 87% bigger order sizes and 144% more conversions with Hello Retail Search and Recommendations.
Product IntelligenceSmarter discount distribution
Use data analysis to understand discount distribution across product types and optimize your promotional strategy.
Product IntelligenceUnlock Important Insights into Recurring Products
Predict when customers will re-purchase recurring products and time your marketing to match their buying cycle.
Product IntelligenceHourly distribution: Buy-time insights
The opportunities presented by Product Intelligence enable us to learn about buying behavior throughout the day from a product perspective.
Product IntelligenceWhat are product clusters?
How Product Clusters group similar products using AI to power more stable and accurate predictions in Product Intelligence.
Product IntelligenceProduct lifetime value (PLTV): The ecommerce metric your competitors aren't tracking
Product lifetime value measures the total downstream revenue a product generates after purchase. Learn how to calculate PLTV, use it to allocate ad spend, and compare it to CLV and LTV.
ArticleHello Retail helped us achieve more than we hoped for!
Aniforte.de's Maik Fabri on how Hello Retail improved customer journeys, boosted conversions by 5%, and lifted average order value by 11%.
Industry TipsImprove with Audience
Now you can achieve even new goals with Hello Retail's Audience which is a bullet-proof solution that will guarantee higher engagement from your prospects.
Product IntelligenceProduct Intelligence powers our recs
Explore the impact of our Product Intelligence on the quality of product recommendations at Hello Retail.
Industry TipsLast-minute Valentine's Day initiatives
This week we are back with a few suggestions to spread more love to your customers and help them celebrate Valentine’s Day!
Product IntelligenceThe future of eCommerce
Hello Retail reveals a fundamental shift in how its ecommerce solutions operate, powered by a new AI-driven approach.
Product IntelligenceProduct Intelligence – A product-centric AI opportunity
With a focus on complete privacy protection, we have developed state-of-the-art prediction software for the shopping industry. We call it Product Intelligence.
Industry TipsChristmas Marketing Tips
Christmas marketing tips to boost holiday sales with audience segmentation and help shoppers find the perfect gift.
Industry TipsTreat your loyal customers to something extra
Ideas for rewarding loyal customers during Black Week, from exclusive deals to personalized thank-you moments.
Industry TipsLife Time Value for Brands – Part II
Part two of our lifetime value series, exploring which brands drive high LTV in the bike and health & fitness industries.
Industry TipsLifetime Value for Brands
This week we are focusing on the brands that create high LTV, as well as repeat customers for the Fashion, Pets, Outdoors and Electronics industries.
Industry TipsFinding the good in poor performance
How ecommerce managers can turn poor-performing metrics into actionable insights and smarter business decisions.
Industry TipsLifetime Value for Baby shops
Did you know? We have analyzed the data and found that customers who buy the brand Oli & Carol tend to have an almost 2.5X LTV compared to the average LTV.
Industry TipsWhy your eCommerce store needs a smart site search
About 61% of eCommerce sites offer site search performance that is below average. At the same time, on-site searchers are almost two times more likely to convert than other website users.
SolutionsInsights – Analytics made simple
Meet Insights, a smarter & simpler way to be presented with the top findings for your e-commerce store. All Hello Retail customers can now access this feature within MyHelloRetail.
Industry TipsHow to become Data Driven and Why
Becoming data-driven in your decision-making is the act of making informed decisions rather than relying on gut feeling. Learn more about how to do it.
Industry TipsPaid Social Media cost is rising – here's something you could do about it
According to data from Hunch, the five major social media platforms – Facebook, Google (including YouTube), TikTok and Snapchat – all showed an increase in advertisers in Q2 2021.
ArticleCykelexperten.dk – Shopware 6
Read how Cykelexperten.dk partnered with Hello Retail via Wexo to create better upsell opportunities and a faster, more personalized Shopware 6 experience.
Product RecommendationsThe nature of Recommendation systems
In this information era, the Recommendation System (RS) has become an indispensable part of our everyday life. But what is a RS after all?
ArticleReducing Manual Work and Increasing Revenue
Read how PuurMieke.nl reduced manual work and increased revenue by partnering with Hello Retail for their specialty food intolerance webshop.
ArticleUser-Friendly ecommerce Solutions
How Keuken Speciaal increased conversion rate and revenue within 6 months using Hello Retail’s personalization tools.
Industry TipsThe importance of personalization in E-commerce!
Simon Vaala, CSO at Hello Retail, explores why personalization is essential in ecommerce and how consumer expectations have evolved.
ArticleProfessional Search
How Klockia increased their click-through rate from 16.4% to 27.8% using Hello Retail’s professional search function.