Hello retail is searching for

Technical writer (part-time job)

Introduction

We’re searching for a technical writer to join our team and take our customer-focused services to the new heights. As an ideal candidate, you have experience in the IT field, you have talent for evaluating and analyzing complex information, and have a natural desire to help people understand things that are hard to understand. 

 

This is a great opportunity to combine a job with studies!

Objectives of this role and responsibilities

  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Be responsible for ongoing evaluation of current articles and ongoing improvements
  • Keep a track of the requests for in the articles/documentation and agree on task priorities together with the line manager
  • Owner of content on Support pages at Hello Retail

SKILLS AND QUALIFICATIONS

  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Able to work efficiently within tight deadlines
  • Able to work independently
  • Excellent knowledge of English language (both written and spoken)
  • Team player with a great sense of humour
  • Able work 10-15 hours per week

What we offer

  • A competitive salary
  • Comprehensive training in our systems and best practice.
  • Great incentive to do your best.
  • A workplace where we celebrate the team spirit.
  • A workplace where we jointly ensure that every day is as good as possible.
  • A workplace where we celebrate our results.

Perks & Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Social gatherings and games: Hangout with your colleagues

Free coffee / tea: Get your caffeine fix for free

Located near public transit: Easy access and treehugger friendly workplace

From Pandawan to Jedi: We want to take you from good to great!

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Pet friendly. Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

Are you the one we are looking for? 

If you believe that you are a good match, we would like to hear from you.

about us

Hello Retail was formed in 2013 and thousands of web shops in the Nordics and Benelux have chosen our Personalization engine. We are a fully managed SaaS solution which means that we are not just a platform. We take care of our customers from A-Z making sure that they get the most out of working with us. 

The product is based on a solid experience of Customer service, ecommerce CRO and Big Data / AI / Machine Learning – call it whatever you like – we like to name it intelligence :-). A product built from the ground up, now serving thousands of successful ecommerce businesses in several markets.

Today, we are almost 50 people based in Copenhagen with different nationalities which gives a great, international atmosphere with room for all types of people. We are relaxed but ambitious, we are having fun but know when to work, we cooperate but are fully aware of the value of being self-driven and motivated.

If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafées, and cool hangout places. You can cross Copenhagen by bike or electrical scooters in no time to go for street food, maybe even kayaking in the canals, or ice skating in the winter time. Copenhagen and Denmark is world famous for the world’s happiest habitants and the crime rate is close to zero. 

The office is 2 minutes from the central station with the best view you can find in Copenhagen, Penthouse floor on the Buen building.  

Happy Holidays

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