Increase the revenue for your webshop with Hello Retail's Personalization Solutions
We help online stores convert more customers with higher average order sizes and attract more customers to come back to your webshop
We are different.
With Hello Retail you are not just getting a Conversion Rate Optimization (CRO) platform, you are also getting the service and support you need to get the most out of it.
Just as you invested in us, we are invested in your success.
Activation
Ensure your visitors convert to customers. We automatically help you increase the conversion rate and the average order size for your online store.
Search
A personalized search solution that converts.
Many customers see a 30-50% increase in conversion rate after installing our Search
Essential
Ideal for smaller companiesready to scale.
- AI-Synonyms
- Advanced Search Engine Tuning
- Advanced Search Analytics
- 90 days Search Analytics Retention
- Search in Brands & Categories
- API
- Prices starting from €250/month
Professional
Ideal for online stores in high growth- All from Essential +
- 6 Months Search Analytics Retention
- Advanced Product Tiles
- Advanced Filters
- Content Search
- Customized Sorting Options
- Redirects
- Personalization Engine
Enterprise
Ideal for large companies with complex needs- All from Professional +
- Custom Search Analytics Retention
- Enhanced Personalization Engine
Recommendations
Customers typically see a conversion rate uplift of 20-25% and a 15-25% uplift
of the average basket size by using our recommendations
Essential
Ideal for smaller companiesready to scale.
- Up to 5 Essential Recommendations
- 2 Templates
- Advanced Analytics
- Google Analytics Integration
- Customer Strategies
- API
- Prices starting from €250/month
Professional
Ideal for online stores in high growth- All from Essential +
- 5 Advanced Recommendations
- 1 Additional Template
- 1 Platform Change
- 1 Redesign Change
Enterprise
Ideal for large companies with complex needs- All from Professional +
- Custom Number of Recommendation Boxes
- Custom Templates
- Recommendations On
Content Pages
Pages
Personalize your landing & category pages. Decrease bounce rate by up to 50%
Essential
Ideal for smaller companiesready to scale.
- 1 Category Configuration
- Standard Product Filters
- 3 Months Analytics Retention
- 1 Template Design
- Advanced Relevancy Tuning
- API
- Prices starting from €250/month
Professional
Ideal for online stores in high growth- All from Essential +
- + 1 more Category Configuration
- 6 Months Analytics Retention
- Personalized Pages
Enterprise
Ideal for large companies with complex needs- All from Professional +
- +3 more Category Configurations
- Custom Product Filters
- 1 Year Analytics Retention
- Custom Product Templates
- Enhanced Personalized pages
Retention
It costs 10x more to get a new customer than to re-activate an old one.
You spend lots of resources to get your customers to buy. Ensure that they come back for more.
Personalized emails
Tailor-made experiences for each opened email by each of your users
gives more repeat purchases from your existing customers.
Essential
Ideal for smaller companiesready to scale.
- 2 Email Triggers
- Abandoned Cart Trigger
- Post-Conversion Trigger
- Triggered Email Analytics
- Standard Email Template
- Manual Newsletter Content Campaign
- 1 Manual Campaign per Month
- Newsletter Content Analytics Item
- Prices starting from €250/month
Professional
Ideal for online stores in high growth- + Everything from Essential
- 6 Email Triggers
- Price Drop Trigger
- Back in Stock Trigger
- Advanced Newsletter Content Campaigns
Audience
Create advanced customer segments, the easy way. Generate customer segments for your campaigns on e.g. Facebook or through your preferred email platform.
- Detailed Audience Analytics
- Integration with Facebook
- Segment by viewed products
- Segment by purchased products
- Segment by products bought the first time
- Segment by previous orders
- Segment by days since the last order
- Segment by days since the last visit
- Export audiences
Service Packages
If you don’t have a web agency or in-house developers or prefer a hands-off approach, these services have you covered. Get access to our experts, who will help you through the entire implementation process and after.
Onboarding Packages
This is the first step in getting your online store up and running with our CRO solutions.
This package includes:
- Mapping the Product Feed
- Mapping the Order Feed
- Other Optional feeds e.g. Category, Blog, Brand
You should make sure that all feed data is available for us to work with.
We set up and configure the CRO products for you.
This package includes:
- Product configuration
- Visual design adjustment and styling
- Setup of up to 5 currencies
- Test by our Quality Assurance Specialist
- 20 working hours per CRO product, per year
The setup doesn’t cover dynamically changing the price based on who is logged in. This task can be solved with our API.
Ongoing Assistance Packages
We help you with continuous changes and adjustments to your CRO setup. All tasks are carried out upon request.
This package includes:
- Creation and design of new Recommendation boxes
- Design and styling changes to Search, Recommendations, and Pages
- Mapping of new fields in the product feed
- Other similar requests
Under the Fair Usage Policy, your account will be allocated a maximum of 20 hours per year, not including bug fixes.
This service package does not cover comprehensive platform redesigns or major platform changes.
This package includes:
Priority response to support – Hello Retail aims to have the first response within 2 hours within working hours (9:00-16:30 CET) during weekdays (Monday-Friday).
Access to our emergency hotline – You can reach us directly by phone from 16.30 until 23.59 CET+1, all days of the week.
Enterprise Tech Support is an add-on to Dedicated Tech Support, therefore it can’t be purchased separately.
FAQ
Prices for Pages, Search, and Recommendations are based upon traffic (Pageviews), and for Personalized Emails, are based on Email Permissions (Contacts).
There are no limits on number of searches – the pricing is based upon traffic to the website.
Advanced product tiles include buy/add to cart buttons directly inside the product tiles on the search results page.
The personalization engine makes it possible for you to personalize the search experience based upon who is searching. This means that we will automatically promote brands and categories (hierarchies) that the customer has an affinity for. Stop promoting male shoes in the search to female customers.
The Personalization Engine makes it possible to personalize based upon the customers favorite brands and categories (hierarchies). The Enhanced version makes it possible to personalize based on customized data points such as hair type, gender, size, color etc.
The Manual Newsletter Campaign is a personalized email you set up for each campaign you send. For the Advanced Newsletter Content Campaigns you can put this on auto-pilot and reuse the campaigns throughout the different emails you send. There are no limitations on how many times you can reuse the Advanced Newsletters Content Campaigns.
You can always contact our support team through our online form, or reach them on the phone from Monday to Friday, between the hours of 9:00 and 16:30 CET. Find all the contact information here.
Contact us here
FAQ
Prices for all our plans are based on your site traffic (visits per month), average amount of monthly orders, and individual requirements for the setup.
We also take into consideration the number of site languages and domains.
Usually, we can provide an estimate already during the demo meeting.
When you purchase Search, Recommendations, or Pages from us, it does not include onboarding or implementation.
If you do not have an agency or don’t work with a developer, we suggest considering our Service Packages which include implementation, setup, and continuous assistance.
You can use our documentation to implement the purchased CRO solution without the support of our specialists. Note that some steps might require the help of a developer or an agency.
After you’re all set up, you can easily adjust and optimize with our user-friendly Dashboard. All plans include access to Analytics, which you can use to make data-driven decisions.
Our support specialists are here to guide you through the entire process and answer all your questions regardless of your choice of the Service Packages. You easily can reach us through our support form.
Our CRO solutions are paid as a monthly subscription with a 6-month or 12-month binding period.
The Data Setup Package is a one-time fee per online store. The Product Setup Package is a one-time fee per purchased CRO product, per online store.
The Ongoing Assistance Packages are monthly subscriptions with a 6-month or 12-month binding period.
There are no limits on the number of search queries – the pricing is based on the general traffic to your website.
The Personalization Engine makes it possible to personalize based on the customer’s favorite brands and categories (hierarchies). The Enhanced version makes it possible to personalize based on customized data points such as hair type, gender, size, color etc.
Indexing product data such as title, brand, price, image, hierarchies, keywords, stock availability, discount, etc. A correct setup of the product feed ensures that our system accurately reads your inventory and applies the algorithms correctly.
A correct startup of the Order Feed fuels our platform with user data that ensures a correct operation of the personalization attributes on the platform.
Send us your questions through our Contact form.
Or Book a Demo with a specialist to get a personalized evaluation of your options.
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