A satisfied customer is the best strategy of all
Here’s what some of our customers say about us
Head of Marketing
Today we have over 300 categories and 6000+ active products. Before we started to work with Pages from Hello Retail, we had to go into every single category and manually select the position of each product.
Doing it that way was an extremely manual task and took a lot of hours, and we could never get it done.
After investing in Pages, we now have complete control of our categories, and the customer is presented with relevant products based on their behavioural data.
Besides having full control, we are saving tons of man-hours and have seen an increase in conversion rate and a decrease in bounce rate.
Head of Ecommerce & Digital
After we went live with Hello Retail, we have never seen higher CR. After the first iterations, CR increased by a further 19% and AOV 12% for the entire site. On the control target group, CR and AOV were unchanged during the same period.
We invest a few hours every second months, just to go through numbers and agree on where Hello Retail will focus next. In return we profit significantly better.
These users not only buy more but also converting is many times faster. The conversion percentage is, compared to users who do not use the Hello Retail features, 127% higher.
RV Part Shop
With over 100,000 products on two sites, the speed, accuracy and personalization of the search for customers has been critical to our UX. Same with the recommendations – we get great ROI and add-on sales from showing people personalized selections. Same with the email product grids – we generate them in all of our outbound marketing and also transactional emails. Doing this increases our clickthrough and engagement rates from customer communications.
Kim Bøgelund Hansen
Already from the initial sales process, we received a lot of advice on how the products from Hello Retail could create value for our webshop. Then a solution was adapted to our needs. Here, there has been good, helpful and really friendly service from all parties involved. Our Account Manager has delivered a great service to us throughout the entire time we have been customers. Besides always being super serviceminded when we call, he has been really available and quick to make changes to our inquiry. The product, and especially the people behind it, can be 100% recommended from here.
Ljus & Miljö
I was really surprised by Hello Retails awesome support and attitude to help. I wasn’t prepared for the service-minded attitude from the tech department at all.
We have been using Hello Retail’s smart search and product recommendations for more than a year now, and we are very happy. We have seen a clear increase in conversions and customer satisfaction since the tools was implemented. The statistics also give us fantastic insights to act on. Every member of the Hello Retail-team that I have been in contact with has been knowledgeable and very helpful.
We are very happy with Hello Retail at BOBO, where the numbers are very clear. Hello Retail has a great effect on our business, and makes a very positive contribution to our conversion rate and our average order amount. When people interact with Hello Retail’s product recommendations on our website, the conversion rate is 5 times higher and the average order amount is 60% higher. In addition, people who use Hello Retail’s search function on our website converts approx. 4 times as high as those who do not use the search function. In addition, they are always very helpful and provide a super good service on their large product portfolio, which is really easy to implement at the shop.
Casper H. Andersen
Sales & Project Manager
We can really recommend Hello Retail. Their tools are saving us lots of time and were very easy to get integrated into our website. Hello Retail were in charge of everything concerning the integration and it went smoothly. We have experienced a positive increase in orders plus the average value of the baskets has increased. All in all, Hello Retail has contributed to our customers getting a better experience and therefore they visit our website more often and are willing to buy more.
At 2Trendy we have been using Hello Retail features since mid 2018 and we are very happy about the results. The ROI is great and we can see an increase in our conversion rate.
The latest feature we have enabled is Triggered Emails, and it has been a great success. All we had to do was to synchronise our email permissions, and we started seeing instant results.
To sum up our experience, we are very happy with the results and the collaboration we have had with the Hello Retail team.