Hello Retail is searching for a

Implementation Specialist

We want you

About the job

Hello Retail helps over 2,000 webshops offer tailored shopping experiences with cutting-edge solutions like onsite recommendations, personalized search, merchandising, and emails.

As a fast-growing scale-up, we’re on an exciting journey to achieve ambitious goals, and we’re looking to expand our Delivery Team. If you thrive in fast-paced environments and love working with both technology and people, this is the perfect opportunity for you.

Join our team of 4 Implementation Specialists and 1 QA Specialist, where every day is about collaboration, learning, and delivering the best onboarding experiences for our customers. If you’re ready to grow with us, apply today and let’s succeed together!

 

What You’ll Do:

  • Implement and onboard Hello Retail products and features on our customers’ websites, leveraging your tech skills to help e-commerce businesses grow and increase sales.
  • Deliver exceptional service, working closely with a dedicated team to ensure high customer satisfaction through proactive and effective communication by phone, mail and online meetings.
  • Be the go-to expert for customers, providing support and solutions when they need help the most.
  • Collaborate and win as a team, because we believe the best results come from teamwork and knowledge sharing.
  • Contribute to product improvements with valuable insights, working hands-on with both our solutions and customers.
  • Manage tasks efficiently, keeping ticket workflows smooth and ensuring timely responses to customer inquiries.

 

The ideal candidate

  • Technical proficiency in HTML, CSS, and JavaScript, along with a solid understanding of the web, including URLs, parameters, web tracking, analytics, and structured data.
  • A problem-solving mindset—always eager to find creative solutions and tackle challenges head-on.
  • The ability to stay calm under pressure, managing multiple tasks while maintaining a clear overview.
  • A commitment to quality, ensuring all solutions meet high standards and are delivered on time.
  • Excellent multitasking skills, balancing various priorities without sacrificing performance.
  • A team-first attitude, ready to support colleagues and contribute to a positive team dynamic.
  • Outstanding communication skills, able to lead conversations that make customers feel heard and supported.
  • Fluency in English and proficiency in either Dutch, Swedish, Norwegian, or Italian (written and spoken), as these are our key markets

 

For questions or more information, feel free to contact Lea Rosenberg Silkensen at lsi@helloretail.com or call +45 71 99 99 08.

Apply now at Hello Retail to start making an impact on the future of e-commerce!

What we offer

  • A strong team and company culture where we celebrate success and help each other grow.
  • A workplace where we ensure every day is as fun as possible.
  • A competitive salary that reflects your skills and experience.
  • Comprehensive training in our systems and best practices.
  • Great social events and parties.
  • Recognition for your results and contributions to the team.

Perks & Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free

About Hello Retail

Hello Retail started its journey in 2013, to become today’s e-commerce personalization platform that helps merchants across the globe stay relevant in a competitive market, maximize profits, and create unique experiences tailored to each visitor.

At the beginning of 2023, we announced our innovative predictive software – Product Intelligence – which has become the AI backbone of our personalization platform. The world and the e-commerce climate are ever-changing, and we aim to empower our customers who want to be at the forefront of innovation.

Today, we are almost 70+ people based in Copenhagen with different nationalities which gives a great, international atmosphere. We are relaxed but ambitious, we have fun but know when to work. We cooperate but are fully aware of the value of being self-driven and motivated.

If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafées, and cool hangout places. You can cross Copenhagen by bike or electrical scooter in no time to go for street food, maybe even kayaking in the canals, or ice skating in the wintertime.

Our brand new office is only a 5-minute walk from the Metro Station. If you live in Southern Sweden you can tag along our other employees living in Sweden going by train from Malmö to Copenhagen daily. We have made it as easy as it gets.

Application

fill in your details

Commitment to diversity and inclusion

At Hello Retail we are tall, short, dog lovers, cat lovers, American, Swedish, Danish, Dutch, Pakistani, Chinese, pineapple on pizza eaters, strictly no pineapple on pizza eaters, and so on.

Our diversity of thought drives our creativity and innovation and we aim to build a diverse and inclusive work environment. Hello Retail support equal opportunities for everyone and support the prohibition of discrimination. We encourage all interested candidates to apply for this position.

Your future colleague?