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Hello retail is searching for a

Implementation Specialist

  • Delivery & Tech Support
  • Full time
  • Copenhagen HQ

We want you

Apply here

Introduction

Hello Retail is growing rapidly – and we are looking for an English-speaking Implementation Specialist to join our Delivery and Tech Support team.

Are you interested in or experienced with HTML, CSS, JavaScript, enjoy working with customers and have interest in the e-commerce industry? Then you might be the one we are looking for! Join our fantastic team in Copenhagen, Denmark, and help onboard and support our awesome customers.

We are very proud of our team culture: all of us are very different (this makes us strong), yet what unites us is a great sense of humor and a high level of collaboration and teamwork: we are always there to support each other in day-to-day business (this makes us even stronger). To keep the team spirit high we occasionally do activities after work, and it is always exciting to see what our next adventure will be. Your team consists of 6 Implementation Specialists. The team as a whole has additionally 6 other Support Specialists, QA specialist and System developers. We would love it if you are interested in web development and data feeds and would like to gain more knowledge in these areas. Your success in our team is our team’s success!

About the job

  • Implement and onboard our features on our customers’ websites
  • Applying your tech and coding skills and thus helping mature e-commerce businesses sell more and succeed
  • Responsible, along with the rest of the team, to ensure a high level of service and contribute to very high customer satisfaction through your communication with customers
  • Being the customer’s lifeline when they have questions.
  • Winning as a team – we believe that the best solutions are done in collaboration
  • Contributing with valuable input to the product and company process, as you’ll be hands-on and working with our product
  • You will keep track of task workflow, make sure tickets get closed on time, and all customers get answers to their questions 
  • You will ensure we meet both the teams and your personal SLA’s and KPI’s 
  • Give feedback to our Quality Assurance Specialist on requests we are receiving

What we offer

  • A competitive salary
  • Comprehensive training in our systems and best practice.
  • Great incentive to do your best.
  • A workplace where we celebrate the team spirit.
  • A workplace where we jointly ensure that every day is as good as possible.
  • A workplace where we celebrate our results.

The ideal candidate

  • You have experience with HTML, CSS, and JavaScript
  • You have good knowledge about the web, and know about URLs, parameters, web tracking and analytics, structured data etc
  • You have a great approach to problem-solving and you are keen on finding solutions
  • You can keep cool – and stay on top, keeping an overview of your ongoing activities
  • You can ensure high-quality solutions in a timely manner
  • You can juggle multiple tasks at the same time
  • You are a team player – if you see someone struggling, you are there to help
  • You have excellent communication skills – you know how to lead the conversation and make customers feel heard and supported
  • Fluent in English & either Danish, Swedish, Norwegian, or Dutch written and spoken(as they are our main markets)

Perks & Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free

about us

Hello Retail was formed in 2013 and thousands of web shops in the Nordics, Benelux adn US have chosen our Personalization engine. We are a fully managed SaaS solution which means that we are not just a platform. We take care of our customers from A-Z making sure that they get the most out of working with us. 

The product is based on a solid experience of Customer service, ecommerce CRO and Big Data / AI / Machine Learning – call it whatever you like – we like to name it intelligence :-). A product built from the ground up, now serving thousands of successful ecommerce businesses in several markets.

Today, we are almost 70+ people based in Copenhagen with different nationalities which gives a great, international atmosphere with room for all types of people. We are relaxed but ambitious, we are having fun but know when to work, we cooperate but are fully aware of the value of being self-driven and motivated.

If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafées, and cool hangout places. You can cross Copenhagen by bike or electrical scooters in no time to go for street food, maybe even kayaking in the canals, or ice skating in the winter time. Copenhagen and Denmark is world famous for the world’s happiest habitants and the crime rate is close to zero. 

Our brand new office is only a 5 minute walk from the Copenhagen Central Station. If you live in Southern Sweden you can tag along our other employees living in Sweden going by train from Malmö to Copenhagen on a daily basis. We have made it as easy as it gets.

Application

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Commitment to diversity and inclusion

At Hello Retail we are tall, short, dog lovers, cat lovers, American, Swedish, Danish, Dutch, Pakistani, Chinese, pineapple on pizza eaters, strictly no pineapple on pizza eaters, and so on.

Our diversity of thought drives our creativity and innovation and we aim to build a diverse and inclusive work environment. Hello Retail support equal opportunities for everyone and support the prohibition of discrimination. We encourage all interested candidates to apply for this position.

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Thank You

We will get back to you as soon as we have had a proper look at your application. While you are waiting for us to do our thing, feel free to explore Helloretail.com or our company LinkedIn Page.

Thank you!