Do you recognize this problem:

“I get many returns because customers order the wrong items.”

Returns and Search Main

The problem on your online store

Online stores with very specific products, such as bike parts or electronics, tend to get many returns when shoppers don’t find the exact variant they need.

This can actually be a search-related problem. If the user misspells the product name, and the search engine doesn’t correct that, it can give the wrong results.

Do you run an online store where imprecise search results lead to buyers getting the just slightly wrong product? Then this is a problem you should take a look at.

Search Spell Check Mobile 1

Here's how we solve this with a good search engine

We advise you to integrate an advanced search engine that understands and corrects misspellings the right way. 

You can anticipate what the customer meant to look for in the search bar, even when they slightly misspell the term, and give the correct results. Avoid frustrations both on your and the customer’s side.

The Hello Retail Search, powered by AI, identifies misspellings and synonyms to give accurate results. 

Search Result Dashboard 1

Deliver positive impact on:

Customer Spotlight

professional cyclist woman

Bike Shop

Cykelpartner saw a significant decrease in returns thanks to the Search function.

With many variants for the same bike parts, it often happened that customers ended up buying the wrong option for their bikes.

Hello Retail’s Search function helps solve this issue, anticipating what users intend to purchase and giving the correct result.

Book a demo

Learn how to improve search to get fewer returns

Pick a date and time that work for you.

 

What can you expect from this meeting?

  • Discuss your challenges and solutions on this topic
  • Get a quick tour of the Hello Retail platform
  • Get all the answers to your questions
  • No commitment

What can you expect?

  • Discuss your challenges and solutions on this topic
  • Get a quick tour of the Hello Retail platform
  • Get all the answers to your questions
  • No commitment

Thank you!