We always strive to deliver a great shopping experience on our webshop, and Hello Retail has been absolutely instrumental in helping us with our mission.
Michael Birkeland, Head of Digital, BilXtra
BilXtra is Norway’s largest car equipment chain, with a network of more than 60 stores across the country. These stores serve as a one-stop destination for car enthusiasts, offering a diverse range of products, from essential car parts to accessories, car stereos, and child seats. But BilXtra is more than just a retailer; it’s a trusted partner in car maintenance. With a wealth of knowledge in automotive upkeep, BilXtra’s experts are dedicated to providing customers with invaluable advice and tips.
With over 90,000 products on its webshop, the customer faced a considerable challenge in curating and maintaining its product recommendations. More than that, a significant portion of this inventory comprises intricate car parts and accessories, often requiring compatibility with specific complementary items. The diversity of product types and models made it exceedingly challenging to ensure that customers were consistently presented with precisely what they sought. Lacking personalized recommendations and an optimized search function, the customer experience on BilXtra’s website was falling short of its full potential.
After a quick onboarding results showed immediately
In Norway, BilXtra has a presence, not just as a reputable seller, but also as a provider of good service through its network of workshops across the nation. To extend this customer experience to their online platform, they made a strategic decision to implement Hello Retail’s Search and Recommendations solutions.
A key factor that made us choose Hello Retail was the personal approach to our collaboration. We truly feel that Hello Retail became part of our team. We’re having an excellent experience with the support and customer success team, which makes us more confident to build ambitious solutions together. – says Michael
Two essential performance indicators are rising through the roof.
We have been very happy with the results, and we can confidently say that Hello Retail will stay as one of our most important partners going forward in growing a successful commercial website.