Follow-up sequences for Product Agents
Product Agents now work a sequence of follow-ups when a customer doesn't convert on the first email. Before each send, a check skips the message if the price is back up, the product is gone, or the customer already bought. On by default for new customers.
Product Agents now work a sequence of follow-ups when a customer doesn’t convert on the first email, instead of firing a single message and stopping.
Why it matters
One email is one chance. If the customer didn’t open it, wasn’t ready, or missed it, the moment passed. A sequence keeps working that customer over time, so more of the intent you already captured turns into a purchase. The checks below are what keep a sequence from becoming spam: each follow-up only sends if it still makes sense.
Smart checks before every follow-up
Before each follow-up goes out, the agent looks at the current state and skips the message when it no longer fits:
- The price is back up, so the price-drop reason no longer holds.
- The product is gone, so there’s nothing to send them to.
- The customer already bought it, so a nudge would be noise.
No spam, just smart follow-through.
On by default for new customers
New customers get follow-ups automatically, so agents work a full sequence from the start. Existing customers can turn them on per agent with the Follow-up messages toggle in the agent’s settings, keeping control over which agents send a sequence.
Availability
Available to all Hello Retail customers using Product Agents.