Technical Supporter

Introduction

Hello Retail is growing rapidly – that’s why we are looking for more Tech Supporters – to be on the front lines and take personal responsibility for successful problem solving and service enablement for our customers.

Hello Retail is on a roll

Hello Retail is a Personalisation as a Service platform providing conversion rate optimization tools to the SMB e-commerce segment. We believe that good e-commerce personalization shouldn’t be limited to giants like Amazon. We democratize personalization so it is accessible to all e-commerce shops!

Based out of Copenhagen, Denmark – we are serving the Nordics – in a steady growing multicultural kick-ass team.

As to us, our customers are essential, especially when providing exceptional service and support – that’s why we are doubling even more down on the service and support to our customers. This is where you come in – and why we need you!

Let’s talk if you posses the following skills:

  • You are a team player
  • You like to talk to customers, on the phone as well as in writing
  • You have technical skills, as in basic HTML, CSS and JavaScript knowledge. At the same time, you also have basic web knowledge – such as simple knowledge about URLs, parameters, web tracking and analytics, structured data etc.
  • You love to solve problems
  • You can juggle multiple tasks at the same time
  • You have either experience with web and/or e-commerce platforms
  • You are fluent in Danish and English

When you join us, you’ll be:

  • Helping small and medium-sized e-commerce business sell more and thereby ensuring their continued growth
  • Responsible, along with the rest of the team, for ensuring a high level of service – and contributing to very high customer satisfaction through your communication w/ customers
  • Being the customer’s lifeline when they have questions – you are of course backed by some awesome colleagues 🙂
  • Winning as a team – we believe that the best solutions are done in collaboration
  • Participating in the technical set up and enablement of our customers, ensuring high quality on the technical part of the delivery
  • Contributing with valuable input to the product and company process, as you’ll be hands-on on the front lines talking to customers and working with our product
  • Having great career growth opportunities

Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Flexible work hours and vacation: Morning person or night owl, this job is for you

Free coffee / tea: Get your caffeine fix for free

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Skill development program: We want to take you from good to great

So what are you waiting for? join us a.s.a.p @ Hello Retail
- We promise you'll have a great time with the rest of our awesome team!

If you believe that you are a good match, we would like to hear from you.
Contact Co-founder & Head of Tech Support, Brian Petersen, at +45 89 88 92 01 or via email at bp@helloretail.com