Swedish Technical Supporter

Introduction

Hello Retail is a Personalization as a Service platform providing conversion rate optimization tools to the SMB e-commerce segment. We believe that good e-commerce personalization shouldn’t be limited to giants like Amazon. We democratize personalization so it is accessible to all e-commerce shops! As to us, our customers are essential, especially when providing exceptional service and support. This is where you come in – and why we need you!

Working at Hello Retail

We care about our customers. We are a fully managed solution that will help webshops to grow their sales. We believe in being customer-centric – empowering our customers to more new business, through our technology, data, and service. That’s why we work passionately, open-minded and dedicated – with great colleagues. Our culture is dynamic and agile for development and execution in reaching a clearly defined strategy.

So, if you possess the following skills, stop what you are doing and reach out to us:

  • You are a team player
  • You have “extrovert” communication skills – as you’ll be talking to customers, on the phone as well as writing and communicating via email and chat.
  • You have technical skills, as in basic HTML, CSS and JavaScript knowledge, without having to be a developer. At the same time, you also have basic web knowledge – such as simple knowledge about URLs, parameters, web tracking and analytics, structured data etc.
  • You have great approach to problem-solving – and find this fun 🙂
  • You can keep cool – and to stay on top, keeping an overview of your ongoing activities.
  • You can juggle multiple tasks at the same time.
  • You have either experience with web and/or e-commerce.
  • You are confident in Swedish and English in spoken and written words.

When you join us, you’ll be:

  • Helping small and medium-sized e-commerce business sell more and thereby ensuring their continued growth

  • Responsible, along with the rest of the team, for ensuring a high level of service – and contributing to very high customer satisfaction through your communication w/ customers

  • Being the customer’s lifeline when they have questions – you are of course backed by some awesome colleagues 🙂

  • Winning as a team – we believe that the best solutions are done in collaboration

  • Participating in the technical set up and enablement of our customers, ensuring high quality on the technical part of the delivery

  • Contributing with valuable input to the product and company process, as you’ll be hands-on on the front lines talking to customers and working with our product

  • Having great career growth opportunities 

Perks & Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Flexible work hours and vacation: Morning person or night owl, this job is for you

Free coffee / tea: Get your caffeine fix for free

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Pet friendly. Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

So what are you waiting for? join us a.s.a.p @ Hello Retail
- We promise you'll have a great time with the rest of our awesome team!

If you believe that you are a good match, we would like to hear from you.
Contact Co-founder & Head of Tech Support, Brian Petersen, at +45 89 88 92 01 or via email at bp@helloretail.com