Swedish Technical Project Manager

Introduction

Hello Retail is a razor-sharp eCom solution, bringing personalisation and conversion rate optimisation to the SMB e-commerce segment across the customers’ web shop, newsletters and online banners.

Based out of Copenhagen, Denmark – we are serving the Nordics and The Netherlands – in a steady growing multicultural kick-ass team. We became market leader in Scandinavia in 2018, and we are ready to scale and dominate further in Sweden.

Hello Retail is on a roll

Hello Retail is growing rapidly – that’s why we are looking for Technical Project Managers to work with us in our danish office located in Copenhagen. We have many new customers coming in and it’s very important for us that we exceed their expectations.

We are looking technical people who like talking to customers and are capable of putting themselves in their shoes  – our customers MUST be happy, period!

Do you consider yourself being part of a winning team and maybe join us for our next trip? (Last time we went to Prague to listen to Scooter)

Stop whatever you were supposed to do now and contact us.

about us

We are bringing personalisation and conversion rate optimisation tools to the SMB e-commerce segment. Our services can include the likes of personal newsletter content, triggered emails, intelligent search functionality and data driven product recommendations.

Customer satisfaction is essential to us, and our customers have come to expect a great deal from us, which is why we want to increase the number of hands on deck – This is where you come in, and why we need you right now!

The optimal candidate:

  • You have outstanding communication skills both verbally and in writing – in both Swedish and English.
  • You have technical skills, as in basic HTML, CSS and JavaScript knowledge, without having to be a developer. At the same time, you also have basic web knowledge – such as simple knowledge about URLs, parameters, web tracking and analytics, structured data, etc.
  • You have “extrovert” communication skills – as you’ll be talking to customers, on the phone as well as writing and communicating via email and chat.
  • You can juggle multiple tasks at the same time.
  • …and of course you like to grab a beer, listen to some music with your colleagues and perhaps play a match of FIFA on the PlayStation.

Job description

The key coordinating driver, responsible for delivering the promised services to new and existing customers.

Talking and communicating w/ customers – if they have technical/product questions or issues. You are our customer’s lifeline – but you are of course backed by awesome colleagues 🙂

Participating in the technical set up and enablement of our customers, ensuring high quality on the technical part of the delivery.

Prioritising on the fly – with a lot of incoming requests, you’ll be responsible for managing and prioritising your own time, within the framework of our overall philosophy of servicing customers.

Contributing with valuable input to the product and company process, as you’ll be hands-on on the front lines talking to customers and working with our product.

Additional expectations to the right candidate:

  • The ability to adapt to a fast and dynamic environment.
  • Own drive, self motivation and creativity.
  • Team player mentality – We need everybody to succeed.
  • Eye on the ball – you must be able to work systematically and methodically to consistently achieve your goals.
  • A strong customer focus – they expect only the best service and we strive to offer exactly that.
  • The ability to explain technical solutions in a simple and easy-to-understand manner –
  • E-commerce experience will be a plus.

What do we offer

  • A competitive salary
  • Comprehensive training in our systems and best practice.
  • Great incentive to do your best.
  • A workplace where we celebrate the team spirit.
  • A workplace where we jointly ensure that every day is as good as possible.
  • A workplace where we celebrate our results.

Benefits

Free lunch: Enjoy a free catered lunch with your colleagues, every day

Flexible work hours and vacation: Morning person or night owl, this job is for you

Free coffee / tea: Get your caffeine fix for free

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Skill development program: We want to take you from good to great

So what are you waiting for? join us a.s.a.p @ Hello Retail
- We promise you'll have a great time with the rest of our awesome team!

If you believe that you are a good match, we would like to hear from you.
Contact Co-founder & Head of Tech Support, Brian Petersen, at +45 89 88 92 01 or via email at bp@helloretail.com

Download the case study

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