Hello retail is searching for

Swedish Speaking Implementation Specialist

Introduction

Hello Retail is the market leader in the Nordic countries within Personalization and Conversion rate optimization (CRO) for the E-commerce market. Hello Retail is growing rapidly – and we are looking for a Swedish speaking Implementation Specialist to join our Delivery and Tech Support team.

Are you experienced with HTML, CSS, JavaScript, enjoy working with customers and have interest in the e-commerce industry? You might be the one we are looking for!We need you to join our fantastic team in Copenhagen, Denmark, to ensure that we onboard and support our customers.  

Job description

  • You are experienced with HTML, CSS, and JavaScript.
  • You have good knowledge about the web, and know about URLs, parameters, web tracking and analytics, structured data etc.
  • You have “extrovert” communication skills – as you’ll be talking to customers, on the phone as well as writing and communicating via email.
  • You have great approach to problem-solving and you are keen on finding solutions.
  • You can keep cool – and to stay on top, keeping an overview of your ongoing activities.
  • You can juggle multiple tasks at the same time.
  • You are a team player.
  • Fluent in both written and spoken Swedish and English
  • Other Nordic language knowledge will be a plus.
  • In this job, there will occasionally be evening shifts.
  •  

When you join us, you’ll be:

  • Applying your tech and coding skills and thus helping mature e-commerce businesses sell more and succeed.
  • Responsible, along with the rest of the team, to ensure a high level of service and contribute to very high customer satisfaction through your communication with customers.
  • Being the customer’s lifeline when they have questions.
  • Winning as a team – we believe that the best solutions are done in collaboration.
  • Participating in the technical set up and enablement of our customers, ensuring high quality on the technical part of the delivery.
  • Contributing with valuable input to the product and company process, as you’ll be hands-on on the front lines talking to customers and working with our product.
  • Having excellent career growth opportunities.
  • Having lots of fun with your colleagues.

What we offer

  • A competitive salary
  • Comprehensive training in our systems and best practice.
  • Great incentive to do your best.
  • A workplace where we celebrate the team spirit.
  • A workplace where we jointly ensure that every day is as good as possible.
  • A workplace where we celebrate our results.

Perks & Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Social gatherings and games: Hangout with your colleagues

Free coffee / tea: Get your caffeine fix for free

Located near public transit: Easy access and treehugger friendly workplace

From Pandawan to Jedi: We want to take you from good to great!

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Pet friendly. Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

Are you the one we are looking for? 

If you believe that you are a good match, we would like to hear from you.

about us

Hello Retail was formed in 2013 and thousands of web shops in the Nordics and Benelux have chosen our Personalization engine. We are a fully managed SaaS solution which means that we are not just a platform. We take care of our customers from A-Z making sure that they get the most out of working with us. 

The product is based on a solid experience of Customer service, ecommerce CRO and Big Data / AI / Machine Learning – call it whatever you like – we like to name it intelligence :-). A product built from the ground up, now serving thousands of successful ecommerce businesses in several markets.

Today, we are almost 50 people based in Copenhagen with different nationalities which gives a great, international atmosphere with room for all types of people. We are relaxed but ambitious, we are having fun but know when to work, we cooperate but are fully aware of the value of being self-driven and motivated.

If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafées, and cool hangout places. You can cross Copenhagen by bike or electrical scooters in no time to go for street food, maybe even kayaking in the canals, or ice skating in the winter time. Copenhagen and Denmark is world famous for the world’s happiest habitants and the crime rate is close to zero. 

The office is 2 minutes from the central station with the best view you can find in Copenhagen, Penthouse floor on the Buen building.  

Happy Holidays

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