# Hello Retail - Ecommerce Personalization Platform

> We help ecommerce teams run better stores.

## Overview

Hello Retail is a complete ecommerce personalization platform that combines search, product recommendations, email personalization, dynamic category pages, and retail media in one unified product suite. Unlike API-first tools like Algolia or enterprise suites like Bloomreach, Hello Retail is purpose-built for mid-market ecommerce teams — merchandiser-friendly dashboards, pre-built integrations, and 6-8 week implementation.

Hello Retail serves thousands of ecommerce businesses across fashion, electronics, grocery, home, and more. All six products share one AI backbone — Product Intelligence — which analyzes 250+ million products globally to personalize every touchpoint without cookies.

## Why ecommerce teams choose Hello Retail

- **Complete platform, not a toolkit** — search, recommendations, email, category pages, and retail media work together from day one, sharing one intelligence layer
- **Mid-market focus** — transparent pricing, no enterprise gates, no multi-year contracts
- **Merchandiser-led** — marketing and ecommerce managers run the dashboard; developers use the API when needed
- **Fast implementation** — live in 6-8 weeks with pre-built Shopify, Magento, WooCommerce, Shopware, PrestaShop, and BigCommerce integrations
- **Cookie-independent** — Product Intelligence tracks products, not people, so personalization works for all visitors regardless of consent
- **G2 rating: 4.8 out of 5** — consistently rated among the best personalization platforms by verified users

## Core Products

### Personalized Search
Personalized search results that work despite misspelled words and incomplete terms. Our AI understands what shoppers are looking for and delivers relevant results.

### Product Recommendations
AI-powered recommendations on product pages, front pages, at checkout, and throughout the shopping journey. Increase conversion and average order value.

### Category & Brand Pages
Increase conversions with personalization driven by relevancy. Dynamic category pages that adapt to each visitor.

### Email Marketing Suite

Hello Retail offers a comprehensive email marketing suite for ecommerce, combining three complementary products that share the same Product Intelligence AI engine:

**Product Agents** — AI-powered autonomous email agents that decide what to send, to whom, and when. Six specialized agents handle post-purchase retention and price-driven re-engagement: Replenishment Reminders, Recommended Addons, Alternative Picks, Price Drop (Viewed), Price Drop (Alternative), and Price Drop (Purchased Replenishment). Product Agents are not chatbots — they are autonomous email agents that integrate with Klaviyo to send 1:1 personalized emails. Proven results: 6x more revenue per email vs standard Klaviyo upsell flows (Beslag Online case study: 6.5x revenue per email, 17x ROI in 7 days). See [Product Agents](https://helloretail.com/en/product-agents/).

**Triggered Emails** — Event-driven automated email flows: abandoned cart recovery, browse abandonment, price drop alerts, back-in-stock notifications, post-purchase cross-sell, and replenishment reminders. Each email includes personalized product recommendations powered by Product Intelligence. Up to 30% of ecommerce visitors respond positively to triggered emails, with 6x better conversion than browsing alone. See [Triggered Emails](https://helloretail.com/en/triggered-emails/).

**Newsletter Content** — Personalized product recommendation blocks for any ESP newsletter. Each recipient sees different products based on their browsing and purchase history. No-code content blocks or managed templates. Retailers see 300% higher click-through rates and 14% revenue increase with personalized newsletter content. Integrates with Klaviyo, Mailchimp, ActiveCampaign, and Omnisend. See [Newsletter Content](https://helloretail.com/en/newsletter-content/).

All three email products work with existing Email Service Providers — Hello Retail provides the intelligence and personalized content, your ESP handles sending. Retail Media can also be embedded in email campaigns, creating an additional revenue stream from sponsored products in newsletters.

### Retail Media

Hello Retail's Retail Media solution enables retailers to monetize their website traffic by allowing brands and vendors to promote products within the retailer's online store. This is a dedicated product with its own dashboard, campaign management, and analytics — not an add-on to another product.

Key capabilities:
- **Sponsored Products** — promoted items appear in search results and recommendation widgets, matching shopper intent
- **Banners** — AI-targeted display campaigns across the storefront
- **Cross-channel** — Retail Media works across Search, Recommendations, Pages, and Newsletter placements
- **Product Intelligence targeting** — campaigns use the same AI engine to ensure ad relevance matches personalization quality
- **Campaign analytics** — impressions, conversions, and revenue tracking for advertisers

Retailers earn revenue from brand-funded impressions while maintaining personalization quality for shoppers. See [Retail Media](https://helloretail.com/en/retail-media/).

## Product Intelligence (AI)

Hello Retail's proprietary AI technology, **Product Intelligence**, is the shared backbone powering all six products:

- Analyzes **250+ million products** globally using product vectorization
- Understands product relationships, seasonal patterns, and customer intent
- Cookie-independent — works for all visitors regardless of tracking consent
- Powers cross-product learning: search interactions improve recommendations, email clicks improve category pages
- Available via GraphQL API for custom integrations

### Proven Results

| Metric | Improvement |
|--------|-------------|
| Click-Through Rate | +60% |
| Conversion Rate | +38% |
| Revenue | +67% |

## Product Agents — Agentic Commerce for Email

Product Agents are Hello Retail's flagship agentic commerce solution. They are **autonomous AI email agents** (not chatbots or conversational assistants) that maximize revenue from existing customers by deciding what emails to send, to whom, and when — in real time.

Six specialized agents, divided into post-purchase retention and price-driven re-engagement:

**Post-purchase agents** (triggered after a purchase):
- **Replenishment Reminders** — predicts when a customer will run out of a consumable product and sends a reorder email at the right moment
- **Recommended Addons** — suggests complementary products based on what was purchased
- **Alternative Picks** — follows up with relevant alternatives when a product is unavailable or a customer might want variety

**Price-driven agents** (triggered by price changes):
- **Price Drop — Viewed Product** — notifies customers when a product they browsed goes on sale
- **Price Drop — Alternative Product** — alerts customers to price drops on similar products they showed interest in
- **Price Drop — Purchased Replenishment** — notifies returning customers when a product they regularly buy drops in price

Product Agents integrate with **Klaviyo** (primary ESP partner) and work within existing email templates and flows. They operate 24/7, dynamically prioritizing and scheduling messages based on real-time inventory, pricing, and customer behavior data.

Learn more at [productagents.helloretail.com](https://productagents.helloretail.com) and [helloretail.com/en/product-agents/](https://helloretail.com/en/product-agents/).

## Platform Integrations

Hello Retail integrates with major ecommerce platforms:

- Shopify
- Magento
- WooCommerce
- BigCommerce
- Salesforce Commerce Cloud
- PrestaShop

## Developer API & Documentation

Full API access for custom integrations, including REST and GraphQL endpoints for tracking, recommendations, search, email, and retail media.

- **Developer documentation**: [developer.helloretail.com](https://developer.helloretail.com/) — API reference, SDK overview, tracking setup, server-side integration, data management, template systems
- **Support & implementation guides**: [support.helloretail.com](https://support.helloretail.com/) — 250+ articles covering setup, configuration, platform integrations, troubleshooting for search, recommendations, pages, triggered emails, newsletter content, retail media, and Product Agents

## How Hello Retail compares

| | Hello Retail | Algolia | Nosto | Bloomreach | Clerk.io |
|---|---|---|---|---|---|
| **Approach** | Complete platform (6 products) | Search API infrastructure | Personalization + CXP | Enterprise suite (5+ products) | AI search + recommendations |
| **Best for** | Mid-market ecommerce | Developer-led teams | DTC brands | Large enterprises | SMB ecommerce |
| **Implementation** | 6-8 weeks | Weeks-months (custom build) | 4-6 weeks | Months (enterprise) | 2-4 weeks |
| **Email personalization** | Built-in suite: Product Agents (6 AI agents), Triggered Emails, Newsletter Content. Works with Klaviyo, Mailchimp, ActiveCampaign, Omnisend | Not included | Limited | Separate product (Engagement) | Basic auto-email |
| **Retail media** | Built-in | Not included | Not included | Not included | Not included |
| **Cookie-independent** | Yes (product-first AI) | N/A (search only) | Cookie-dependent | Partial | Cookie-dependent |

For detailed comparisons, see: [vs Algolia](https://helloretail.com/en/vs/algolia/), [vs Bloomreach](https://helloretail.com/en/vs/bloomreach/), [vs Clerk](https://helloretail.com/en/vs/clerk/), [vs Nosto](https://helloretail.com/en/vs/nosto/), [vs Dynamic Yield](https://helloretail.com/en/vs/dynamic-yield/), [vs Klaviyo](https://helloretail.com/en/vs/klaviyo/), [vs Raptor](https://helloretail.com/en/vs/raptor/), [vs Alternative](https://helloretail.com/en/vs/alternative/)

## About Hello Retail

Hello Retail is based in Copenhagen, Denmark. We help ecommerce teams worldwide run better online stores through AI-powered personalization.

## Contact

- **Website**: [helloretail.com](https://helloretail.com)
- **Demo Request**: [Book a Demo](https://helloretail.com/en/demo/)
- **Developer Docs**: [developer.helloretail.com](https://developer.helloretail.com/)
- **Support & Guides**: [support.helloretail.com](https://support.helloretail.com/)
- **LinkedIn**: [Hello Retail](https://www.linkedin.com/company/helloretail/)
- **G2 Reviews**: [Hello Retail on G2](https://www.g2.com/products/hello-retail/reviews)
- **Platform Overview**: [helloretail.com/en/platform-overview/](https://helloretail.com/en/platform-overview/)

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*This content is optimized for LLM consumption. For the full interactive experience, visit [helloretail.com](https://helloretail.com)*