Hello retail is searching for A

Quality Assurance specialist


Hello Retail is the market leader in the Nordic countries within Personalization and Conversion rate optimization (CRO) for the E-commerce market, and we are growing rapidly. Right now, we are looking for our Quality Specialist to join our Delivery and Tech Support department.

If you are detail oriented, aiming for perfectionism, proactive and generally interested in the E-commerce industry, you might be the one we are looking for – join our fantastic team in Copenhagen, Denmark.

About the job

  • Interpret, build upon and comply with company quality assurance standards
  • Document quality assurance activities with internal reporting and audits
  • Collect feedback from other departments and build relevant action plans  
  • Work with ongoing improvements of standards and best practices and create testing protocols for the implementation team 
  • Identify training needs for the team and create action plans
  • Take care of onboarding of new colleagues and ensuring they get access to all training and knowledge required for them to succeed in the team
  • Take ownership of internal knowledge database: add missing documentation, improve existing


  • Previous experience working with quality and documentation
  • Working knowledge of tools, methods, and concepts of quality assurance
  • Very good communication skills, both verbal and written (English language)
  • Good data collection and analysis skills
  • Strong attention to detail
  • Great planning skills
  • Scandinavian language knowledge is a plus
  • Certificate in quality assurance is a plus

What we offer

  • A competitive salary
  • Comprehensive training in our systems and best practice.
  • Great incentive to do your best.
  • A workplace where we celebrate the team spirit.
  • A workplace where we jointly ensure that every day is as good as possible.
  • A workplace where we celebrate our results.

Perks & Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Social gatherings and games: Hangout with your colleagues

Free coffee / tea: Get your caffeine fix for free

Located near public transit: Easy access and treehugger friendly workplace

From Pandawan to Jedi: We want to take you from good to great!

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Pet friendly. Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

Are you the one we are looking for? 

If you believe that you are a good match, we would like to hear from you.

about us

Hello Retail was formed in 2013 and thousands of web shops in the Nordics and Benelux have chosen our Personalization engine. We are a fully managed SaaS solution which means that we are not just a platform. We take care of our customers from A-Z making sure that they get the most out of working with us. 

The product is based on a solid experience of Customer service, ecommerce CRO and Big Data / AI / Machine Learning – call it whatever you like – we like to name it intelligence :-). A product built from the ground up, now serving thousands of successful ecommerce businesses in several markets.

Today, we are almost 50 people based in Copenhagen with different nationalities which gives a great, international atmosphere with room for all types of people. We are relaxed but ambitious, we are having fun but know when to work, we cooperate but are fully aware of the value of being self-driven and motivated.

If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafées, and cool hangout places. You can cross Copenhagen by bike or electrical scooters in no time to go for street food, maybe even kayaking in the canals, or ice skating in the winter time. Copenhagen and Denmark is world famous for the world’s happiest habitants and the crime rate is close to zero. 

The office is 2 minutes from the central station with the best view you can find in Copenhagen, Penthouse floor on the Buen building.