Hello retail is searching for a

1st line Tech Support specialist (Danish-speaking)

We want you

Introduction

Our team is constantly growing, and we are about to introduce a new role in Delivery and Tech Support – 1st line support specialist. We are looking for a teammate who will keep our front line and ensure all the customers receive quick and good resolution of their technical requests.

This role is crucial for helping our customers to succeed: we want to be there for our customers when they need technical support. Also you will help us to ensure optimal workflows in the team, and thus you will need a high level of independence as well as coordination skills. We would prefer if you are interested in the topics of web development and data feeds and would like to gain more knowledge in these areas.

We have a culture in our team that we are very proud of: all of us are very different (this makes us strong), yet what unites us is a great sense of humor and high level of collaboration and teamwork: we are always there to support each other in day-to-day business (this makes us even stronger). Your success in our team is our team’s success!

About the job

  • Quick and friendly support to our customers 
  • Answer incoming requests to our Tech Support team that arrive via phone and e-mail 
  • Provide solutions to our customers’ requests via our systems and with help of support pages 
  • Escalate more difficult tasks to your peer team members 
  • Keep track of task workflow, make sure tickets get closed on time, and all customers get answers to their questions 
  • Ensure we meet both the teams and your personal SLA’s and KPI’s 
  • Give feedback to our Quality Assurance Specialist on requests we are receiving

The ideal candidate

  • You can clearly explain technical scenarios to non-technical people, both written and verbal 
  • You are a master at problem-solving 
  • You have excellent communication skills – you know how to lead the conversation and make customers feel heard and supported 
  • You have a natural interest in the web, URLs, web tracking, analytics

  • You are technical, and HTML and CSS are not unfamiliar abbreviations for you 
  • You are a multitasker and are not afraid of handling multiple customers and tasks at the same time 
  • Fluent in both written and spoken Danish and English

What we offer

  • A competitive salary
  • Comprehensive training in our systems and best practice.
  • Great incentive to do your best.
  • A workplace where we celebrate the team spirit.
  • A workplace where we jointly ensure that every day is as good as possible.
  • A workplace where we celebrate our results.

Perks & Benefits

Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Flexible work hours and vacation: Morning person or night owl, this job is for you

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free

Skill development program: We want to take you from good to great

Pet friendly. Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

Your local office is your anchor point, thus, we placed it centrally at your convenience.

"Joining Hello Retail has to be the greatest decision I have made in my career so far. The culture of the company is amazing and everyone here is incredibly smart and talented! Working here makes me feel valued and I love that I get to learn new things every day. It is truly motivating and rewarding.

Since day one, I knew I made the right choice. I only wish I joined sooner!"

Viktoria Davidova, Online Project Manager
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about us

Hello Retail was formed in 2013 and thousands of web shops in the Nordics, Benelux adn US have chosen our Personalization engine. We are a fully managed SaaS solution which means that we are not just a platform. We take care of our customers from A-Z making sure that they get the most out of working with us. 

The product is based on a solid experience of Customer service, ecommerce CRO and Big Data / AI / Machine Learning – call it whatever you like – we like to name it intelligence :-). A product built from the ground up, now serving thousands of successful ecommerce businesses in several markets.

Today, we are almost 60+ people based in Copenhagen with different nationalities which gives a great, international atmosphere with room for all types of people. We are relaxed but ambitious, we are having fun but know when to work, we cooperate but are fully aware of the value of being self-driven and motivated.

If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafées, and cool hangout places. You can cross Copenhagen by bike or electrical scooters in no time to go for street food, maybe even kayaking in the canals, or ice skating in the winter time. Copenhagen and Denmark is world famous for the world’s happiest habitants and the crime rate is close to zero. 

The office is 2 minutes from the central station with the best view you can find in Copenhagen, Penthouse floor on the Buen building.  

Application

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