# Product Agents for Klaviyo

> Watch "Product Agents for Klaviyo" from Hello Retail.

- **Category**: Product Explainers
- **Duration**: 3m 24s
- **Published**: September 2, 2026
- **Views**: 55
- **Watch**: [https://helloretail.com/en/resources/videos/product-explainers/product-agents-for-klaviyo/](https://helloretail.com/en/resources/videos/product-explainers/product-agents-for-klaviyo/)

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## Transcript by chapter

### 0:00 — Introduction

Hello, my name is Ecaterina and today I'm going to tell you a little bit about Product Agents from Hello Retail.

### 0:13 — What are Product Agents

Your product catalog holds a lot of untapped knowledge. Purchase patterns, product relationships, how long things last, what goes with what. Product Agents put that to work in your email marketing. So here's what it is. A set of agents, each one handling a specific part of your retention email marketing. And there are two categories. The Post-purchase Agents, which kick in after a customer's buys. Replenishment Reminders, add-on recommendations, alternative picks. And the Price Drop Agents, which reach out when a product a customer cares about becomes more affordable. Something they viewed, something they would buy again, something similar or something complimentary. A lot of customer moments Klaviyo can't really act on. Therefore, the agents sit alongside your existing Klaviyo setup and work in the background covering those customer moments the current flows can't reach.

### 1:15 — Agent Flow

And everything happens on autopilot. Each agent keeps an eye on your customers and your catalog. When the event happens, it picks the most relevant products, creates a personalized email, and sends it through Klaviyo at the right moment. And you get to keep your lists, your segments, and your templates, and also your branding. The agent supplies the intelligence and the content and Klaviyo handles the delivery.

### 1:41 — Getting Started

Getting started is simple. Connect your Klaviyo account, set up one flow per agent, turn them on, and they will run by themselves from there. You can adjust the tone, use your own templates, and keep everything on brand.

### 1:57 — Message Prioritization

And you don't need to worry about spam. When multiple agents are running, they can all want to reach the same customer at the same time. But that's handled automatically. Messages are compared, prioritized, and only the most relevant ones goes out in the given window. There's also a hard limit of one email per customer per day. And you can set your own custom limits on top of that. And it works with Klaviyo's smart sending. Before any email goes out, it checks whether the customer has already been contacted through Klaviyo. If they have, it holds back.

### 2:34 — Your Dashboard and Analytics

From the dashboard, you can see everything. You can check which agents are on. And with analytics, you can see how they perform in real time. You can also get an overview of what was sent, scheduled, or skipped. And you can test any agent directly from Hello Retail before anything goes live. Product Agents sit alongside your existing Klaviyo setup. They don't interfere with your welcome flows, your campaigns, or your newsletter schedule. They work in the background, finding the moments your other flows don't cover, and making sure the right customer gets the right message from you at the right time.


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## About Hello Retail

Hello Retail is an AI-powered ecommerce personalization platform based in Copenhagen, Denmark. We help online retailers improve search, recommendations, merchandising, email, and retail media through our proprietary Product Intelligence engine.

- **Website**: [helloretail.com](https://helloretail.com)
- **Video library**: [helloretail.com/en/resources/videos](https://helloretail.com/en/resources/videos/)
- **Demo**: [Book a Demo](https://helloretail.com/en/demo/)
- **AI information**: [helloretail.com/en/ai-info](https://helloretail.com/en/ai-info)

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