It has been a true pleasure working with Hello Retail, first of all their customer support and account management team has been extremely professional and customer oriented, you can clearly sense the focus they have as a core in the company by the way that everyone wants to help you succeed. Besides that there has been no lack of positive results, every step we have taken with hello retail has generated positive results and every time we had a suggestion for changes, it was followed up with understanding and fast proactive actions.

Everybody who has grown up using Google knows the value of a great search. The users will bring the expectations from the best search experiences and use that as a measure, when evaluating the search on your website or webshop. And they don't care about how big or small your budget is. They expect a coherent and personal customer experience. Nothing less. Especially if you are in a competitive market like ours, where the products you are offering aren't unique, it can be the difference between a happy returning customer and an anonymous visit in your analytics data. That was the mindset we had, when we started looking for a new supplier of search and recommendations. Quickly we realized that Hello Retail offers all of the necessary functionality, if you are a modern webshop. And as we went deeper in the dialogue we found out that Hello Retail is a complete solution for acquiring new customers, engaging them on the site and retaining them afterwards. Currently we are using recommendations, search pro, triggered emails and email content. All at a price point, where the value for money ratio is extremely favourable. Especially considering that you don't get a one size fits all solution. We have for example been deeply involved in the customization of a new search for mobile, which is turning out great. Really look forward to seeing the results of this latest improvement and other new features Hello Retail has in the pipeline. When it comes to stability and performance, we have never had issues, even on very busy days with a lot of traffic like Black Friday. This is of course essential, so all your well planned preparations don't go to waste, because of slow responses or downtime. If you have a need for support, access is easy and the people involved really care about your business. Also when it gets late on a Friday afternoon and a cold beer with colleagues is calling. They stick to the end and make sure your business is running. As a webshop owner, I can give Hello Retail my best recommendations!

Since 2015 Pixizoo has used Hello Retail to give our customers a better experience when using our webshop. Besides product recommendations we use email triggers, search, abandoned cart and back in stock.

Here at Luksusbaby, we have searched the market for a suitable CRO platform, testing many, including Hello Retail. Whilst many providers have very similar products, it is not the product differences that make the biggest difference in everyday life. The biggest difference that makes Hello Retail the number one choice, is their approach to the customer, their flexibility and the overall handling of their business. At Luksusbaby, customer service has the highest priority, and at Hello Retail they prioritise their customers the same way. That is why Hello Retail's products, solutions and results are absolutely best-in-class - a level we have not experienced with any of their competitors.